Jig Racing Pty Ltd
Last updated: March 2026
Jig Racing Pty Ltd (ABN 67 650 385 970) operates the website jigracing.com and provides horse racing tips, analysis, and subscription services to members across Australia and internationally.
We are committed to protecting your personal information and handling it in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to it. By using our website or subscribing to our services, you agree to the practices described in this policy.
If you have any questions about this policy, contact us at info@jigracing.com before continuing to use the site.
1. Information We Collect
We collect personal information that is necessary to provide you with access to our subscription service and to communicate with you effectively.
Information you provide directly
- Full name
- Email address
- Mobile phone number
- Billing address
- Payment information (processed securely by Stripe or PayPal — we do not store your card details on our servers)
- Account username and password
- Any messages or enquiries you send us through the contact form
Information collected automatically
When you visit jigracing.com, certain information is collected automatically through cookies and standard web server logs. This includes:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
- Date and time of visit
This information is collected in aggregate and is primarily used to understand how people use our website and to improve the experience for all visitors.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
Account and subscription management
To create and manage your Jig Racing member account, process subscription payments, and give you access to tips, race previews, the Blackbook system, podcasts, and all other member features.
Service communications
To send you SMS notifications about new race previews, tip releases, Blackbook horse nominations, and important race day updates. To send account-related emails including subscription confirmations, payment receipts, password resets, and renewal reminders.
Newsletter and marketing
If you have opted in to receive our newsletter, we will send you racing news, insights, and updates from the Jig Racing team. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
Customer support
To respond to enquiries, resolve account issues, and provide assistance when you contact us.
Website improvement
To analyse how visitors use jigracing.com so we can improve site performance, content, and the overall user experience.
Legal and compliance
To meet our obligations under applicable Australian laws and to protect the rights and safety of Jig Racing, our subscribers, and the public.
We will not use your personal information for any purpose that is unrelated to those listed above without first obtaining your consent.
3. Cookies and Tracking
Jig Racing uses cookies and similar tracking technologies on jigracing.com. Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how the site is being used.
Essential cookies
These are required for the website to function. They enable core features such as user login, session management, and subscription access. The site cannot operate correctly without them.
Analytics cookies
We use analytics tools to understand visitor behaviour on the site, including which pages are most visited and how people navigate through the member area. This data is collected in aggregate and does not identify individual users.
Payment cookies
When you proceed to checkout, Stripe and PayPal may set cookies on your device as part of their secure payment processing. These cookies are governed by the respective privacy policies of those providers.
Managing cookies
Most browsers allow you to control or disable cookies through their settings. Please note that disabling essential cookies may affect your ability to log in and access member content. Disabling analytics cookies will not affect your access to the service.
By continuing to use jigracing.com, you consent to the use of cookies as described in this policy.
4. Third Party Services
To deliver our subscription service, we work with a small number of trusted third party providers. Each provider has their own privacy policy and data handling practices.
Stripe
We use Stripe to process subscription payments. When you enter your payment details, that information is transmitted directly to Stripe using secure encryption. Jig Racing does not store your credit or debit card details on our servers. Stripe is PCI DSS compliant. You can read Stripe’s privacy policy at stripe.com/au/privacy.
PayPal
PayPal is available as an alternative payment method. If you pay via PayPal, your transaction is processed through PayPal’s platform and is subject to their privacy policy, available at paypal.com/au/webapps/mpp/ua/privacy-full.
SMS notifications
We use a third party SMS gateway provider to deliver tip and race day notifications to subscribers who have opted in. Your mobile phone number is shared with this provider solely for the purpose of delivering those messages. The provider is contractually prohibited from using your number for any other purpose.
Google Analytics
We use Google Analytics to collect anonymised website usage data. Google Analytics uses cookies to report on visitor interactions. The data collected does not personally identify individual users. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.
Email marketing
If you subscribe to our newsletter, your name and email address are stored with our email marketing provider. You can unsubscribe at any time using the link in any marketing email.
We do not sell, trade, or rent your personal information to any third party for their own marketing purposes.
5. Data Retention and Security
How long we keep your information
We retain your personal information for as long as your account remains active and for a reasonable period afterwards to meet our legal and financial record-keeping obligations. If you request deletion of your account, we will remove your personal data within 30 days, except where we are required to retain it by law (for example, financial transaction records required under Australian tax law).
How we protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our security measures include:
- SSL encryption across the entire jigracing.com website
- Secure, encrypted storage of member account credentials
- Access controls limiting who within our team can view member data
- Use of PCI DSS compliant payment processors (Stripe and PayPal)
- Regular review of our data handling practices
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted over the internet.
Data breaches
In the event of a data breach that is likely to result in serious harm to affected individuals, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
6. Your Rights and Choices
Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information.
Access
You have the right to request access to the personal information we hold about you. To make an access request, contact us at info@jigracing.com. We will respond within a reasonable time and at no charge in most cases.
Correction
If you believe the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to ask us to correct it. You can update most of your details directly through your member account dashboard, or contact us at info@jigracing.com for assistance.
Deletion
You can request that we delete your personal information at any time. We will action deletion requests within 30 days unless we are required to retain certain information by law.
Opting out of marketing
You can unsubscribe from marketing emails at any time using the unsubscribe link included in each email. To opt out of SMS notifications, reply STOP to any message from Jig Racing or update your preferences in your account dashboard.
Complaints
If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you have the right to lodge a complaint with us. Please contact us at info@jigracing.com and we will investigate and respond within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
7. Australian Privacy Act Compliance
Jig Racing Pty Ltd is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.
The APPs govern the way in which organisations like ours must handle, use, and manage personal information. Our obligations include:
- Only collecting personal information that is reasonably necessary for our functions and activities
- Collecting information in a lawful and fair manner
- Being transparent about how we handle personal information
- Taking reasonable steps to protect the information we hold
- Giving individuals access to information we hold about them
- Allowing individuals to correct their personal information
- Only using or disclosing personal information for the purpose it was collected, unless an exception applies
Where data is processed by third party providers outside Australia (such as Stripe), we take reasonable steps to ensure those providers handle your data in a manner consistent with the Australian Privacy Principles. For more information about the Australian Privacy Principles, visit oaic.gov.au.
8. Links to Other Websites
jigracing.com may contain links to external websites including social media platforms, betting agencies, and media outlets. This privacy policy applies only to jigracing.com and our services. We are not responsible for the privacy practices of any external websites and encourage you to read their respective privacy policies before providing any personal information.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make significant changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify subscribers by email.
We encourage you to review this policy periodically to stay informed about how we handle your personal information. Continued use of jigracing.com following any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests relating to this privacy policy or the way we handle your personal information, please contact us:
Jig Racing Pty Ltd
PO Box 7709
GCBC, Queensland 9726
Australia
Email: info@jigracing.com
Website: jigracing.com
We aim to respond to all privacy enquiries within 5 business days.
For complaints that cannot be resolved directly with us, contact the Office of the Australian Information Commissioner:
Website: oaic.gov.au
Phone: 1300 363 992
Gambling Disclaimer
Jig Racing provides horse racing tips and analysis for entertainment and informational purposes. Tips and selections do not guarantee financial returns. Please gamble responsibly.
For free and confidential gambling support, call 1800 858 858 or visit gamblinghelponline.org.au.
